 |
HAMILTON SUPPORTIVE HOUSING COMMITTEE
Staff Development Program - Survey of Supervisors
Again this year, the Hamilton Supportive Housing Training Committee will be working with David Sheridan to provide training in support of our front-line staff. Three separate initiatives will take place:
- A repeat of the three-day communication and interpersonal skills course, scheduled for September 27, 28 and 29, 2005. This will be offered to front-line staff who did not attend any of the sessions held in October 2004.
- A one-day advanced workshop on customer service and professionalism, offered to front-line workers who did complete the October 2004 course. This event has been scheduled for October 18, 2005.
- Three half-day sessions for supervisors, scheduled for October 31, 2005 and February and March 2006.
To assist with our planning, we need your input. Please complete this questionnaire no later than Friday, August 12, 2005.
| 1. |
This first question deals with the performance of your front-line staff in various areas that draw upon interpersonal skills. For each item, Column 1 asks you to indicate the actual level of competence of your staff. Column 2 then asks you to rate what you feel the skill level of front-line staff in your organization should be. For each item, select the numbers that most closely correspond to your view. A five-point scale is provided where '1' is very low and '5' is very high:
|
|
|
| 2. |
What other interpersonal skill areas are important for your front-line staff? |
|
|
| 3. |
Did any of the staff that report to you attend one of the three-day interpersonal skills workshops at Liuna Station last fall?
|
| 4. |
Did you notice any improvement in their performance as a result of the course?
|
| 5. |
As previously mentioned, a one-day advanced workshop on customer service and professionalism will be offered to front-line workers who have completed the three-day basic interpersonal skills course.
Some of the topics to be included in that course are listed on the next page. Thinking of the training needs of your staff, please review the list and indicate your view of the relative importance of these topics by allocating 100 points across the different options.
Topics Being Considered:
Allocate points any way you want, but the column must add up to 100.
|
|
|
| 6. |
What other important topics should be included? |
|
|
| 7. |
Three half-day supervisor sessions are being planned to provide you with additional knowledge and skills to support front-line staff. Thinking in terms of your own professional development needs, please review the list of topics below and rate each item in terms of its usefulness to you.
|
|
|
| 8. |
What other important topics should be included in the supervisor workshops? |
|
|
| 9. |
Feel free to offer any other comments or suggestions about the staff development program: |
|
|
Thank you for your cooperation.
|
